Ben Erdos

I am a strategic operator and SaaS executive with 15+ years of experience acting as a force multiplier for C-Suite leadership. My core expertise lies in translating high-level business vision into actionable, scalable operational engines.

Currently serving as a functional Chief of Staff and Head of Platforms, I bridge the gap between technical complexity and business outcomes. I specialize in breaking down silos between Sales, Customer Success, Product, and Engineering to drive efficiency and revenue growth.

My background is rooted in fast-paced environments characterized by high ambiguity and complexity, where I have navigated complex B2B ecosystems to build and expand partnerships with global giants like Google.

Core Competencies: Strategic Planning & Execution | Business Operations (BizOps) | Cross-Functional Leadership | Customer Success Strategy | Pre-Sales & Solution Engineering | Program Management | Partnership Development

I am a strategic business operations leader with over 15 years of experience in high-growth SaaS and professional services environments. My career has been defined by my ability to act as a functional Chief of Staff and executive advisor, translating a CEO’s strategic vision into predictable, scalable operational engines.

Currently, as the Chief Platforms & Head of Customers at Oraki, I bridge the gap between technical complexity and commercial outcomes. I specialize in breaking down departmental silos to ensure that Sales, Customer Success, and Product teams are aligned toward a single set of OKRs.
 

How I Drive Impact:

Operational Excellence: I have a proven track record of building core operational foundations from the ground up. By standardizing processes across billing and support, I have reduced manual workloads by 25% and mitigated operational risk by 80%.

Strategic Growth: I owned and expanded a critical partnership with Google, growing the relationship from three countries to the entire EMEA region.

Product & Project Delivery: I thrive in fast-paced environments, having led the delivery of two new SaaS products from initial ideation to MVP in just six months.

Customer Advocacy: My focus on operationalizing the customer journey led to a significant increase in client satisfaction, growing NPS from 7 to 9

What I Bring to the Table:

I am an ever-curious learner with a deep fondness for everything digital and tech-related. Whether I am mentoring teams to foster a culture of ownership or driving 99% renewal rates through proactive account management, my goal is always to deliver exceptional outcomes.

My background includes tenures at global leaders like Microsoft and high-stakes startups, giving me a unique perspective on how to scale "the machine" without losing agility. I am now focused on applying this rigorous operational mindset to new challenges in Cyber Security, AI, and Enterprise SaaS leadership.

Business Management with Marketing