ram heller

As Chief Operations Officer at Sapiens Digital Division, I lead complex, cross-functional operations that connect technology, teams, and strategy into measurable business outcomes.

With over 20 years of experience in software and service organizations including global roles at Sapiens and Amdocs, I have built and managed the operations of high-performing divisions across product management, R&D, customer success, cloud, and delivery. My focus is on operational excellence, scaling teams effectively, and enabling organizations to execute with clarity and speed.

I am passionate about bridging strategic vision with hands-on execution, optimizing processes, aligning structure to business goals, and creating environments where teams can thrive and deliver lasting impact.

Core strengths: Operations strategy, P&L management, SaaS and cloud delivery, process optimization, product lifecycle management, cross-unit collaboration, resource planning, global team leadership, customer success and presales enablement.

Sapiens

Chief Operations Officer, Digital Division

January 2021 – Present | Israel

Oversee all operational and strategic aspects of the Digital Division, responsible for delivering modular, low-code platforms and cloud solutions that empower global enterprise insurance customers.

- Full ownership of the division P&L including annual budget planning, pricing models, and strategic forecasts.
- Lead operational excellence initiatives across product, R&D, customer success, and cloud delivery.
- Drive KPI governance, resource planning, and process optimization for scalable and efficient execution.
- Partner with sales and presales to align operational capabilities with business growth targets.
- Strengthened cross-unit collaboration, improving delivery speed and customer satisfaction.

Amdocs

Various Leadership Roles - Delivery, SI and Managed Services

June 2007 – January 2021 (13 years 8 months) | Israel and Global

Held multiple senior operational leadership positions, culminating as Chief of Staff for Amdocs Delivery, a global organization of approximately 5,000 employees.

- Directed strategic planning, budgets, and operational governance across multi-region delivery units.
- Oversaw vendor management for over 100 partners with multimillion-dollar CapEx and OpEx budgets.
- Established KPIs and cross-divisional governance frameworks for improved transparency and control.
- Led process optimization programs increasing efficiency and resource utilization across functions.
- Headed Amdocs India SaaS Operations with over 400 employees, ensuring 24x7 delivery for Tier-1 telecoms worldwide.

Y.A.D. Electronics

Chief Executive Officer

December 2006 – June 2007 | Israel

Led a publicly traded company specializing in IT hardware distribution and technical services. Oversaw business turnaround efforts, operational restructuring, and partner relations.

Taldor

VP, Head of Business Unit (Projects and Outsourcing Services)

June 2005 – December 2006 | Israel

Managed a business unit delivering large-scale technology and outsourcing projects for government and enterprise clients.
- Full P&L responsibility and operational leadership.
- Directed complex, multidisciplinary projects integrating software, logistics, and field operations.
- Built and managed bid response teams for group-wide tenders.

Director of Projects / Project Manager

1996 – 2005 | Israel

Progressive leadership roles in project management, methodology development, and presales.

B.Sc., Industrial Engineering, Ben-Gurion University of the Negev (1991 – 1995)