Sisense

Technical Support Engineer [Tier 3] (BB-BD672)

Found in: Neuvoo IL

Description:

WHY YOU SHOULD JOIN OUR TECHNICAL SUPPORT TEAM:

At Sisense, we are on a mission to empower modern data teams to deliver insights to everyone inside and outside their organizations. We bring “power to the builders” by enabling our customers to answer complex questions with data and drive the best business outcomes possible. 

Customer Delight is not just a motto at Sisense, it’s what we truly believe in and what our customers appreciate about us. As a Technical Support Engineer (TSE), you will work through complex data environments with customers from all sizes and industries, to deliver exceptional support and value over our amazing product.

  • WHAT YOU’VE ACCOMPLISHED… SO FAR:

    You enjoy working directly with customers and making an impact in the fieldYou are fully knowledgeable in Linux deployments, OS and troubleshootingYou already have experience with supporting complex product infrastructure and applicationsYou have experience working with logs, and various monitoring tools such as: Grafana, New Relic, KibanaYou have experience with databases such as MongoDB, MS SQL, MySQL, Oracle and moreYou are a passionate technical lead of all aspects and successful in solving technical issuesYou own the implementation and integration of complex customers’ projectsYou have led complex troubleshooting including communication with customers technical exec - a status update, expectation setting, present solution, etcYou can provide many examples of your technical problem-solving expertiseYou can communicate complex concepts in a clear and professional mannerYou thrive in a fast-paced, high-growth environment while working with a teamYou are a lifelong learner with insatiable curiosity and problem solving skillsYou have a bachelor’s degree in engineering or equivalent knowledge

    NICE TO HAVE

    Experience with Kubernetes and DockerExperience with virtualization and cloud services (AWS, vSphere)You have experience with scripting languages such as Javascript, Python, Java, Bash, use of APIs for scaleWeb development background and/or programming familiarityExperience with ETL and BI tools such as Looker, Tableau or QlikView, etc.

    HOW YOU’LL RAMP UP:

    By Day 30…

    You will have a deep understanding and hands-on experience with the Sisense technology and applicationYou will start interacting with Sisense customers and getting to know their challengesYou will also start shadowing calls with Senior Support Engineers

    By Day 60…

    You will continue to shadow technical reviews with customersYou will be familiar with the different types of technical challenges, engagements and project typesYou will learn the technical support methodologies and tools you’ll useYou will learn more Technical Support soft skills such as session management, customer interaction, working with Customer Success Managers, BI consultants and other teams as well as handling challenging situations

    By Day 90…

    You’ll begin leading complex technical calls and tickets with enterprise customers Assist the team with feedback providence on improving internal processes and ramp up procedures You’ll be managing your own queue of tickets and technical projects
  • ABOUT SISENSE:

    We're a passionate, venture-funded team with more than 2000 customers, including Nasdaq, GE Healthcare, Honda, Verizon, and Philips working out of our office in Midtown.

    We believe strongly in a data-driven approach to all that we do. We're constantly measuring and optimizing everything about the business.

    We have close relationships with our customers.

    We’ve been recognized by Comparably, Glassdoor, and Gartner for our amazing company culture.

    We have super high customer retention — better than best in class SaaS companies

    calendar_today20 hours ago

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