Help Desk Specialist (BB-A4D3A)

Found in: Neuvoo IL



We are looking for a Help Desk Specialist to join our IT team!


- Troubleshoot hardware and software errors by running diagnostics, documenting problems and resolutions, prioritizing and assessing the impact of issues
- Provide helpdesk support, making sure all desktop applications, workstations, and related equipment problems are resolved in a timely manner with limited disruptions
- Responsible for the maintenance, configuration, and reliable operation of computer systems
- Ensure security through access controls and permission management
- Install and upgrade computer components and software
- Follow standard IT procedures, logging all IT interactions and administering helpdesk software


- Excellent communication skills and a service-oriented attitude – a must
- Beginner level experience as a System Administrator, Network Administrator or similar role from the previous job or army experience – 2 years’ experience
- Knowledge of networking components and infrastructure (Lan / Wan, TCP/IP, DHCP, DNS) Knowledge and troubleshooting of Mac and Windows Devices – a must
- Experience working directly with ticketing platforms High level of English and Hebrew – a must
- Well experienced in supporting end-user desktop applications such as internet browsers, printing, Antivirus, etc


- Experience as an IT Helpdesk or onsite IT support in a start-up environment
- Working Knowledge with Active Directory and Office 365

calendar_today5 days ago

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