T3 Technical Support Engineer (BB-254BD)
Found in: Neuvoo IL
About The Position
The Tier 3 Technical Support Engineer is the final escalation point within the Customer Care and Technical Support Organization. Technical issues that cannot be resolved by levels 1 & 2 support staff are escalated to the Tier 3 Technical Support Engineer. The Tier 3 Engineer is capable of troubleshooting and resolving the most difficult and complicated issues. This position works closely with end customers, QA, R&D, and Product Management. The Tier 3 TS Engineer is the escalation point for technical support issues globally.
Essential duties and responsibilities:
Cellebrite: Digital Intelligence for a Safer World
Digital data plays an increasingly important role in investigations and operations of all kinds. Making data accessible, collaborative and actionable is what Cellebrite does best. As the global leader in digital intelligence with more than 60,000 licenses deployed in 150 countries, we provide law enforcement, military, intelligence, and enterprise customers with the most complete, industry-proven range of solutions for digital forensics, triage and analytics.
By enabling access, sharing and analysis of digital data from mobile devices, social media, cloud, computer, cellular operators and other sources, Cellebrite products, solutions, services and training help customers build the strongest cases quickly, even in the most complex situations. As a result, Cellebrite is the preferred one-stop shop for digital intelligence solutions that make a safer world more possible every day.
Founded in 1999, Cellebrite is known worldwide for innovation, commitment to our customers’ missions, and technical expertise. With HQ in Israel the company has more than 500 employees across the globe, with dedicated Sales operations in the United States, Israel, Brazil, United Kingdom, Germany, Singapore and Australia.
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