Wix

Customer Care Technical Support (BB-94FDF)

Found in: Neuvoo IL

Description:

Description

Wix’s Customer Care department. We’re a group of experts who use our unique understanding of Wix products to provide support and inspiration to over 200 million users around the world. We’re responsible for collecting valuable user feedback to improve Wix’s products, and play a vital part in moving the company forward.

As Customer Care Technical Support, you will:

- Provide Wix users with technical solutions.
- Investigate complex issues and fix them, using a variety of technologies and tools.
- Work closely with developers/product to prioritize issues.
- Influence the way we support our users and improve it to make sure our users’ experience is the best possible.
- Work closely with product and R&D on features and processes.

Requirements

A talented problem solver who can write and speak fluent English. You have at least 1 year of experience in Technical Support and knowledge of JavaScript/HTML/CSS and HTTP Protocol. You’re internet savvy, with a solid knowledge of the software development lifecycle and client-server architecture.

You thrive in a fast-paced work environment and love using strong critical thinking skills to thoughtfully identify challenges and solutions. You’re also a self-learner who is independent but also a great team player.

calendar_today4 days ago

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info Full-time

location_onTel Aviv-Yafo, Israel

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