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Sales Ops - Tel Aviv - amp
Description
Hey, we're amp, and we're leading the fitness evolution.Forget the guesswork, the clutter, and the compromises—amp brings full-body, AI-powered workouts straight to your home.
With intelligent resistance, expert-led programs, real-time progress tracking, and a sleek, space-saving design, we make high-performance training part of everyday life.
Our Mission?To help people live longer, stronger lives by making strength training effortless, effective, and built around you.
We're a team of 120+ passionate minds—designers obsessed with every detail, engineers solving real problems, and training experts who know that consistency beats intensity.
redefining strength training from the ground up. amp isn't just a product—it's a new standard.
We built amp because strength training should fit your life, not the other way around.
Where We Are Now?
Over the past four years, we've developed a next-generation strength training system designed for personalized, intelligent workouts. After a successful soft launch, we're scaling fast with a cutting-edge D2C e-commerce platform built for massive growth.
Now, we're looking for top-tier talent to help shape the future of strength training.
Are you in?
We're looking for a Sales Ops Specialist (Billing Specialist / Analyst) to join our Customer Experience (CX) team.
This is a junior-level role ideal for someone eager to grow in billing operations, reporting, and customer support functions within a fast-paced B2C environment.
You will be the go-to person for all billing workflows from a CX perspective—owning refunds, chargeback management, billing processors, and the reporting that ensures accuracy and efficiency, as well as analyzing data to optimize workflows and retention.
If you have a keen eye for detail, enjoy working with data, and thrive on solving customer-related billing challenges, this role is for you.
What You'll Do:
Own and manage all refunds and billing processors from a CX perspective.
Handle chargeback management and processing in collaboration with relevant stakeholders.
Build and maintain workflows related to billing, ensuring a smooth customer experience.
Prepare, analyze, and deliver reporting on billing functionalities (refunds, chargebacks, adjustments, etc.).
Partner with CX and Finance teams to identify and resolve billing-related issues.
Provide insights and recommendations through data analysis of billing trends.
Contribute to the development of scalable processes that improve the customer journey and customer retention.
Requirements:
1–2 years of experience in a billing, finance operations, or CX-related role for a b2c business (internships/entry-level experience considered).
Strong attention to detail and organizational skills.
Proficiency in Excel/Google Sheets or similar tools for data reporting and analysis.
Analytical mindset with the ability to interpret data and turn it into actionable insights.
Comfortable working in a fast-moving environment with cross-functional teams.
Experience with chargebacks, refunds, or payment processors.
Excellent Microsoft Excel proficiency
9:5
Preferred Qualifications:
experience with additional data manipulation, insight, and analysis tools is a plus.
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