Customer Experience Specialist - Tel Aviv-Yafo, Tel Aviv District
Only for registered members Tel Aviv-Yafo, Tel Aviv District, Israel
3 weeks ago
* This salary range is an estimation made by beBee
Job summary
We are looking for a Customer Experience Specialist to be the first point of contact for our customers. You will help ensure every interaction with HiBob is a positive one, contributing to our world-class support team and making a real impact on our customer experience.Responsibilities
- Offer technical support and solutions via email and Zoom sessions
- Troubleshoot and investigate customer-reported issues and escalate when necessary
- Collaborate with internal teams to resolve complex cases
- Develop and maintain knowledge content for both the Help Center, Communit, and internal teams.
- Contribute to AI chatbot training and automated ticket deflection
- Meet KPIs and work with global teams to reach a shared common goal
- Proactively anticipate and solve customer challenges, ensuring consistent high-quality service
Benefits
- Company share options plan
- We have a flexible hybrid working model
- Work from home allowance - to get your home office set up
- Payment for sick leave from the first day
- 2 Social Impact days per year for volunteering
- Awesome employee referral program- $2,500 for each successful referral with an additional ambassador program
- 10bis or Cibus/wolt- you get to pick
- Transportation allowance
- Dog-friendly
- Temporary remote work from anywhere in the world for up to 2 months (after 6 months of employment)
- Fun company and team social events (locally and virtually with our global teams)
- Bob balance days -Enjoy a company-wide long weekend at the beginning of each quarter
- Additional day off each year for your Birthday
Job description
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