Customer Service Representative - Tel Aviv
4 weeks ago
Job summary
A growing Travel-Tech company is seeking a dedicated and skilled Customer Service Representative to join its international team.
Responsibilities
- Monitor incoming customer emails for next-day bookings, including cancellations, changes, and upgrade requests ,
- Proactively reach out to customers post-tour to gather feedback and encourage reviews ,
- Review upcoming bookings and ensure all arrangements are completed accurately and on time ,
- Manage and update bookings from OTA platforms such as GetYourGuide, Viator, Musement,,< li>Contact customers who started but did not complete bookings, offering assistance and identifying barriers
Handle customer inquiries via chat,,phone,and email in a timely professional manner
Update existing bookings with accommodations ,transportation or additional services
Recommendand upselladditional servicesto enhance the overall customer experience,
Job description
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