IT Technical Support - Tel Aviv
21 hours ago
Job description
IT Technical Support - Help DeskAs a Technical Support Engineer in End User Services, you will play a critical role in providing high-quality technical support to employees and fellow engineers. Your technical skills and knowledge will be essential in maintaining a productive and efficient workplace by adhering to and promoting good working practices, company policies, and procedures.
Your commitment will be vital in ensuring consistent helpdesk coverage, including maintaining adequate telephone availability, delivering prompt and reliable assistance, and resolving technical issues effectively. You will collaborate with the team to tackle complex challenges and make a meaningful impact on the organization's success.
Our Israel office is located in the Bursa area of Ramat Gan.
This role will be on-site.
As a global firm, proficiency in English is required.
Responsibilities
- Provide high-quality technical support to end-users in a courteous and professional manner.
- Define and drive opportunities to improve services using AI technologies and stay updated on AI developments.
- Assist in daily helpdesk operations, always ensuring adequate phone coverage.
- Identify high-priority issues and handle them as per the escalation process.
- Maintain oversight of the daily incident queue, ensuring that tickets are assigned and processed with minimal delay.
- Contribute to the creation and maintenance of technical documentation and share knowledge within the team.
- Be an active member of the team; identify gaps and opportunities for improvements and suggest changes to processes and procedures.
- Assist in automating processes within Infrastructure.
- Contribute to IT projects locally, regionally, or globally, and support the wider team in its daily activities by exhibiting professionalism and technical know-how.
Who You Are
- Energetic, enthusiastic, and proactive, with a positive attitude.
- A team player who works well in a busy team environment and collaborates effectively with others.
- Strong interpersonal and communication skills, with the ability to deal with customers tactfully and diplomatically.
- Excellent written and verbal communication skills.
- Organized and able to multitask, prioritize, and manage time effectively.
- Able to work independently and under pressure, quickly assessing situations and adapting accordingly.
- Analytical and detail-oriented, with an eye for process improvement.
Requirements
- 4+ years of enterprise-level experience as a technical help desk, preferably from a financial services company with trade-floor support.
- Strong troubleshooting skills with a logical, methodical, and consistent approach.
- Proficient in developing and fine-tuning AI prompts and using AI agents to automate repetitive tasks or to provide insights used to make business decisions.
- Proven ability to provide effective support to remote locations.
Solid understanding of:
- Microsoft Windows and related infrastructure (DNS, DHCP, TCP/IP).
- Microsoft Office, Bloomberg, Citrix infrastructure, Developer Tools, and Trading Applications.
- PC hardware components and technical standards.
- Mobile technologies, including BES, Microsoft Intune and iOS devices
- Experienced in Cisco IP phone, video conferencing support using Webex and trading telephony products.
- Familiarity with ITIL best practices and processes (ITIL Certification is a bonus).
Similar jobs
As a Technical Support Engineer in End User Services, you will play a critical role in providing high-quality technical support to employees and fellow engineers. Your technical skills and knowledge will be essential in maintaining a productive and efficient workplace by adhering ...
1 hour ago
As a leader in Automated Security Validation, we help businesses around the world safely emulate real-world attacks to uncover their vulnerabilities. · Handling issues through our ticket lifecycle which includes acknowledging receiving the ticket, triage/troubleshooting, resolvin ...
1 month ago
We are looking for a Technical Support to accelerate your career in Cybersecurity. · ...
1 month ago
אנחנו מגייסים | נציג/ת תמיכה טכנית בלקוחות – נילוסופט · נילוסופט, · מתן תמיכה טכנית · · ...
3 days ago
לאר מת פב Ӈ﹨ꞏ · NILUSOPHET , _ _ Company Name: NILUSOPHET, _Company Location: Rishon LeZion,_Country Code: IL,, _ Job Position:_Technical Support_, _, Part Time & Full time position available at NILUSOPHET in Rishon LeZion for Technical Support candidate. For more information an ...
3 days ago
תפקיד זה נועד לשלב בין תחומי · תמיכה טכנית והדרכת לקוחות · ...
1 week ago
Tech support representative · תפקיד זה נועד לשלב בין תחומי תמיכה טכנית · או הדרכת לקוח. ...
1 week ago
Duve is a global guest experience platform trusted by hospitality brands in 60+ countries. We help hotels and vacation rentals create a smoother, more personal stay—from pre-arrival to post-checkout—through one seamless, data-driven system. · ...
1 week ago
Join us on this exciting journey to revolutionize the guest experience for millions of travelers around the world. As a Technical Support - Tier 2 you'll be the go-to expert for our most complex customer challenges—combining technical depth, clear communication, and empathy to tu ...
1 week ago
customer technical support. · nisiyut shele 1-2 shanim ba'tamihu tekhnit - hovah · ...
3 weeks ago
+We are looking for an enthusiastic, collaborative, and highly motivated professional who thrives in a fast-paced environment and welcomes new technical challenges. · +Provide technical support for customers and partners via inbound calls, the ticketing system, and email · Troubl ...
1 month ago
We're Base44, a newly acquired part of Wix, on a mission to change how software gets built. Our AI-powered platform empowers anyone to create custom software applications using natural language—no traditional coding required. · ...
1 month ago
This is a full-time hybrid role for a Technical Support Specialist based in Tel Aviv-Yafo. · ...
1 month ago
בתול امٔی بd · Derechos y responsabilidades پtdžan shi usut we ma an be tachni li lekho chobra džayn ha-chavera: hedu chi, tu laut bataklot ,biyuts hatiknu ta xuna we kova . Ha ma ana nit nah džei amtsa ge varonim. ...
4 weeks ago
אנו מחפשים מומחה/ית תמיכה טכנית בעל/ת יכולות גבוהות להצטרף למחלקת ההנדסה הדינמית שלנו. · ماتريس نفاذية TCP/IP · Aptitud para trabajar bajo presión y en entornos complejos · ...
4 weeks ago
A global fintech company Unipaas seeks a Technical Support Manager to join their Customer Success team. This role involves resolving technical issues, driving customer satisfaction through product training and education. The successful candidate will ensure SLAs are met while han ...
3 weeks ago
We are looking for a Tier 2 Technical Support Engineer to join our growing Delivery team in NYC.As a member of the Support Engineering group, you will be an integral part of a growing team of top professionals that own and maintain next-generation responsible AI agent solutions. ...
2 weeks ago
Zenity is the first and only holistic platform built to secure and govern AI Agents from buildtime to runtime. · We help organizations defend against security threats, meet compliance requirements, and drive business productivity. · ...
1 month ago
As a Technical Account Manager (TAM) at Paragon, you will provide strategic and hands-on technical guidance to customers throughout their journey with the company. · Own customer technical issues end-to-end. · Take full ownership of customer accounts and systems. · ...
2 weeks ago
About the Role- As a technical support specialist at Shopic you'll be responsible for providing timely and effective Tier II support to our customers across both production and pre-production environments. · ...
1 month ago