Renewal Manager - Tel-Aviv
Only for registered members Tel-Aviv, Israel
1 month ago
Job summary
We are looking for a talented Renewal Manager who will engage with our customers throughout the year to transact and maintain on-time renewals, cross-sell/upsell within the customer base, and focus on customer retention.
Responsibilities
- Drive and own the renewal processes in collaboration from reach out and negotiation to confirmation
- Work closely with the Customer Success, Finance, and Sales teams to retain customer contracts, secure renewal and support the accounts' growth.
- Negotiate renewal terms to align with the customer and the company goals
- Maintain a rolling 90-day renewal forecast by segment and/or territory
- Proactively build and identify opportunity signals and generate expansion opportunities (up-sell, add-on, cross-sell, etc.).
- Enhance the renewals process playbook to maximize account and ARR retention
- Handle escalations relating to contract questions, negotiations, and requests
- Identify Process gaps to improve efficiency
- Work closely with our Partners to maximize renewal potential
Job description
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